IMPLEMENTATION OF THE ACADEMIC INFORMATION SYSTEM (SIAKAD) AND THE QUALITY OF ACADEMIC SERVICES ON USER SATISFACTION MEDIATED DECISION MAKING (CASE STUDY ON 3 PTS IN PEKALONGAN RESIDENCY AREA)

Abstract

This research intends to determine the effect of the implementation of academic information systems and the quality of academic services on user satisfaction mediated by decision making. The sample of respondents in this research was 155 respondents with an error rate of 5%. Testing the data in this research using validity tests, reliability tests, and multiple linear regression tests using the SPSS version 19 program. The development of information technology that is rapidly growing has a positive impact on organizations or companies such as universities, the existence of an academic information system can help students’ users in making decisions, especially in the academic field. In order to achieve the expected goals, the academic information system needs to be evaluated on the implementation of the system and the quality of services provided by the campus to its users. The existence of an evaluation of academic information systems and service quality will have an impact on user satisfaction, this has become a phenomenon in research conducted by researchers. The result of this research is that the user satisfaction variable does not mediate the academic information system (SIAKAD) variable on decision making, but the user satisfaction variable mediates the effect of service quality on decision making.